Operations Management starts off with Part A which is about understanding operations management. The second part looks at managing operations and covers operations processes and life cycles; locating, designing, and managing facilities; managing supply chain relationships; managing materials and inventory performances; managing capacity and demand; and the service encounter. It also looks at quality, the workforce and technology, and projects. The last part is about corporate strategies. It covers operations strategy and international operations, customization, and innovation and continuous improvement.
