FAQs
Welcome to our Frequently Asked Questions (FAQs) page. If you have a question that isn't answered here, please Contact Us.
Is Business Trove free, or do I need a subscription to access it?
To access the content on Business Trove you, or your institution, must purchase access to the content. Visit our Subscribe page for details on how to access Business Trove.
How do I redeem my access token?
You can redeem your access token by visiting the Redeem your Access Code page. This page also contains information on what to do if you are experiencing problems.
I am having problems with my access token, what do I do?
Visit the Redeem your Access Code page for help and advice on what to do if you have any problems with your access token.
I don't have a token but would like to access Business Trove, what do I need to do?
Individuals can purchase access to the Business Trove Complete Collection. Please visit the Subscribe page for details of what's available, and how to subscribe.
If you have any problems accessing the content on Business Trove, please contact trovehelp@oup.com
The title I am interested in doesn’t appear to be available.
Business Trove contains more than 45 business and management textbooks from Oxford University Press.
A complete list of titles contained on Business Trove will be added here soon.
What happens to the content when a new edition of that book publishes?
You will continue to have access to the previous edition for the duration of your subscription. New editions are added in line with the academic year for which they are published.
I am an academic, can I get trial access to the titles I am interested in?
Contact your campus representative to discuss your requirements and to request free trial access to Business Trove.
I am an academic interested in purchasing a subscription to a few titles only, is that possible?
It’s not possible to subscribe to a single title, or a small selection of titles. Titles are available as part of the Business Trove Complete Collection. Please contact your campus representative for more information.
Is my access to Business Trove time limited?
Yes, access is for a period of 12 months from the time you redeem your access token. There is no access to the content you have subscribed to after that period.
How do I know what content I have access to?
Once you have logged in, the books you have access to will have an open padlock icon displayed alongside them. If you only want the content you can access to be displayed, click on the green padlock option under 'Availability' in the search screen.
I am a student; can I get trial access to additional titles I am interested in?
No, at present, as a student you can only get access to the titles your institution has subscribed to, or subject collections you have bought online (see below). Trial access for individuals is not currently available.
How can I subscribe to content I don’t currently have access to?
Individuals can purchase access to the Business Trove Complete Collection. Please visit the Subscribe page for details of what's available, and how to subscribe.
How do I access my personal profile?
The Personal Profile link at the top right of the homepage allows you space to save content, searches and annotations. Click on the link and set up a personal profile by entering a username (your email address) and a password. (These credentials are unrelated to those you use to sign into the site, if you are not accessing through your university.)
How do I cite from Business Trove in an essay?
You can cite accurately at a book and chapter level by selecting the pencil icon in the toolbar; the popular referencing formats are shown; choose your preferred one and either copy the text directly from the pop up and paste it in your bibliography or export it in an appropriate format.
I would like to reuse or reproduce excerpts from Business Trove. Do I need to get permission?
Yes, in order to reuse, reproduce, digitize or translate any excerpt, chapter and image from Business Trove, you need to fill out a permissions request form.
Technical questions
How do I change my username?
You can change your username by contacting our customer support team at trovehelp@oup.com
I registered and now can't access my account. Why not?
There are a number of reasons why you may not be able to access the site. Firstly, check that you are typing your username and password correctly - remember they are case sensitive and should not include any spaces. You may want to try clearing your cache before attempting to login.
Your access could have also ceased due to the end of your access period being reached, the concurrent user limit being exceeded or abuse being detected on your account.
It's also worth remembering that you can only have one live log on at a time, so you cannot log on to your subscription on both a PC and a tablet. If you attempt to do this you'll see an error message. If you forget to log out from a previous device, wait half an hour for the system to reset itself before you try again. If you are unable to establish why you are can’t access the site please contact our customer support team at trovehelp@oup.com, providing details of any error message you have received.
What are the technical requirements for using this website?
You will need an internet connection, HTML and JavaScript support.
Business Trove will display correctly on most modern browsers. The platform supports the latest versions of Firefox, Chrome, IE 11, and Microsoft Edge.
Although Business Trove will work across a range of devices, you may find some functionality is reduced on tablet or mobile devices.
What if I have problems accessing the website?
Please do the following:
- Check that you are connected to the internet when you try to use the site
- Try going to another website. If you can't, your internet service may be experiencing problems.
- Check that you are typing your email and password correctly.
- Check that you are using a recommended browser: Internet Explorer 9.0 or later, or Firefox 3. If not, try going to the website using one of the recommended browsers.
- Check whether you are using a firewall
- If you do use a firewall, add www.oxfordbusinesstrove.com to your trusted sites, also known as your whitelist. If that does not work, deactivate the firewall and then try accessing www.oxfordbusinesstrove.com again. If deactivating the firewall does work, remember to activate it again when you have finished using the website.
- Check whether you are behind a proxy server
- If you are, it may be blocking your access to www.oxfordbusinesstrove.com. Contact your system administrator and ask them to allow you access to the website.
- Do you use security software? This may be blocking access to www.oxfordbusinesstrove.com
- Check whether you have cleared your cache recently
- Your browser cache is a temporary storage area that holds web pages that you have looked at. Getting information from the cache is usually quicker for the browser than getting it from the internet. Such decisions are made in the background and you usually do not need to be involved. However, this can mean that you do not get the most recent version of a web page. If you are finding that the website is behaving strangely, you might find that the problem is fixed by clearing (or emptying) your cache.
To clear your cache in Firefox:
- Log out of the website and close all other open browser windows
- On the Tools menu select Options.
- Click the Privacy icon and then the Clear Now button.
- Click the Clear Private Data Now button.
- Click OK.
To clear your cache in Internet Explorer:
- Log out of the website and close all other open browser windows.
- On the Tools menu select Internet Options.
- On the General tab select Delete Browsing History on Exit, checkbox and Select Delete.
- Click the OK button.
Do I need JavaScript?
It's not essential. but if you need to enable JavaScript, please bear in mind that the way to do this will be different for each browser.
What accessibility standards does the site meet?
Please refer to our accessibility statement here: www.oxfordbusinesstrove.com/page/accessibility or use the link in the footer.
What is your policy on third party data mining?
Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. If you have any questions please e-mail Data.Mining@oup.com.
How do I end a session when connected via IP?
Scroll down to the bottom of any page and click “Sign out” in the bottom right corner. We also advise closing out of the tab once signing out so that a new session isn’t started.
How are the Business Trove usage reports defined?
Oxford University Press provides usage statistics that are compliant with the COUNTER Code of Practice, Release 5.
These reports are designed to be clear, flexible, and consistent. For more information and to access reports for your institution, please see our Usage Statistics page for librarians.
Is there a list of titles included in Business Trove?
Yes, a complete list of titles contained on Business Trove will be added here soon.
This spreadsheet will also contain the DOI link for each book and chapter available on Business Trove. DOI links are the easiest way to direct students to their reading. Simply copy the link across and use it as a hyperlink in your course materials. For more help with using DOI links, see our tutorial video.
Don't see your question here?
